Responsible Gaming
at cv999t

1. Our Commitment to Safe Play

cv999t exists to provide an enjoyable, trustworthy, and responsible entertainment experience for adult players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We believe that the vast majority of people who choose to bet on cricket, spin slots, or join a live casino table do so for fun, within a budget they can comfortably afford.

However, we also recognise that for a small number of individuals, gambling can shift from a leisure activity to a source of harm. cv999t takes that risk seriously. Our responsible gaming programme is designed to give every player the knowledge, tools, and support to make informed choices about their gambling behaviour — and to step back quickly and safely if gambling ever stops being fun.

We are committed to the following core principles:

• Transparency: We make the odds, house edge, and rules of every game clearly accessible so players can make informed decisions before they wager.
• Access to tools: Every account holder can activate deposit limits, session reminders, time-outs, and self-exclusion at any time — no waiting period, no friction.
• Proactive monitoring: Our systems flag patterns of play that may indicate problem gambling. When a concern is identified, our support team reaches out proactively with information and assistance.
• Age verification: cv999t operates strict 18+ controls. No person under the legal gambling age may register or play on our platform.
• Non-exploitative marketing: We do not target known problem gamblers with bonus offers or re-engagement campaigns. Players who have activated self-exclusion or cooling-off periods receive no promotional communications from cv999t.

2. 18+ Age Restriction Policy

2.1 Age Verification at Registration

Every new cv999t account is required to submit a valid government-issued identity document confirming date of birth before any deposit or withdrawal can be processed. Accepted documents include a Bangladesh National Identity Card (NID), a valid passport, or another form of official photo identification. Accounts where age cannot be confirmed are suspended pending verification.

2.2 Consequences of Underage Access

If cv999t becomes aware — through identity verification, customer service interaction, or third-party notification — that a registered account belongs to a person under the age of 18, the account will be immediately and permanently closed. Any balance held in the account at the time of closure will be returned to the depositing payment method (bKash, Nagad, Rocket, or bank account) after deducting any winnings generated during the underage period, which are forfeited.

2.3 Protecting Minors in Your Household

If you share a computer, tablet, or mobile device with a family member under the age of 18, we strongly encourage you to use parental control software to prevent underage access to gambling websites. Always keep your cv999t login credentials private and never share them with anyone, including family members. Log out of your cv999t account fully when you are not using it, especially on shared devices.

3. Responsible Gaming Tools

cv999t provides a full suite of account-level responsible gaming controls. All tools listed below are available to every registered player at no cost and can be activated immediately through your account settings or by contacting our 24/7 live chat support team.

4. Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The earlier a problem is identified, the easier it is to address. cv999t encourages all players to periodically reflect on their gambling behaviour. The signs below may indicate that gambling is becoming harmful.

4.1 Gambling vs. Problem Gambling

Not all gambling is problem gambling. Recreational gamblers set a budget, stick to it, accept losses as the cost of entertainment, and stop when the session ends. Problem gambling is characterised by a loss of control over the gambling behaviour itself — the inability to stop despite a desire to do so and despite negative consequences. If you are unsure where you sit on this spectrum, speak to our support team or use an independent online self-assessment tool.

5. Self-Exclusion Programme

cv999t's self-exclusion programme is one of the most important responsible gaming tools we offer. It is designed for players who feel they need a meaningful break from gambling, or who have identified that their gambling behaviour has become harmful. Self-exclusion is a firm, enforceable commitment — not simply a preference setting.

5.1 Available Exclusion Periods

• 3-Month Exclusion: A short-term structured break. Account access for play purposes is suspended for 90 days from the date of activation.
• 6-Month Exclusion: A medium-term break providing time to seek support and re-evaluate gambling habits without platform access.
• 12-Month Exclusion: A full year away from the platform. Recommended for players who have identified a pattern of problem gambling.
• Permanent Exclusion: Irreversible closure of the cv999t account on responsible gaming grounds. The account cannot be reinstated. A new account cannot be opened by the same individual. This is the appropriate option for players with a serious gambling problem.

5.2 What Happens During Self-Exclusion

From the moment a self-exclusion is activated on your cv999t account:

• Your account is locked — you cannot log in for gaming purposes.
• All active promotional communications from cv999t are halted immediately. You will not receive bonus offers, BPL season promotions, or any other marketing material during your exclusion period.
• Any existing balance in your account at the time of exclusion may be withdrawn. Contact our support team to request a balance withdrawal if you are unable to access your account.
• Bonus balances and associated winnings that have not yet met wagering requirements are forfeited at the time of exclusion.
• cv999t will take reasonable steps to prevent the excluded individual from opening a new account during the exclusion period.

5.3 Returning After a Time-Limited Exclusion

When a 3-month, 6-month, or 12-month self-exclusion period expires, your account does not automatically reactivate. You must actively contact our support team to request reinstatement. Before reinstatement is approved, our team will engage in a brief responsible gaming check-in conversation to confirm that you are comfortable returning to the platform. You will also be required to re-confirm the responsible gaming limits you wish to apply to your account going forward.

6. Support & Resources

cv999t is not a counselling service, and our support team are not trained therapists. However, we take player wellbeing seriously and are equipped to listen, to activate account-level protections immediately, and to direct you to qualified external support. If gambling is causing you distress, financial difficulty, or relationship problems, please reach out.

6.1 cv999t Support Team

Our 24/7 English-language support team is your first point of contact for activating any responsible gaming tool on the cv999t platform — deposit limits, time-outs, cooling-off periods, or self-exclusion. You can reach us instantly via live chat on the cv999t platform, or by email at [email protected]. When contacting us about a responsible gaming matter, please include the words "Responsible Gaming" or "Self-Exclusion" at the start of your message so it is routed to the correct team member immediately.

6.2 Talking to Someone You Trust

One of the most effective steps a person can take when gambling becomes a problem is to talk openly about it with someone they trust — a family member, a close friend, or a colleague. The secrecy that often surrounds problem gambling makes it harder to address. Breaking that silence, even in a small way, is a meaningful first step towards regaining control.

6.3 Practical Self-Help Strategies

While professional support is the most effective route for serious gambling problems, the following practical steps can help in the short term:

• Remove saved payment credentials (bKash, Nagad, Rocket) from your cv999t account to slow down deposit impulses.
• Set strict deposit and loss limits immediately — even if you do not feel you need them yet. Prevention is easier than recovery.
• Tell a trusted person about your gambling activity. Accountability is a powerful tool.
• Find alternative activities to fill the time you would normally spend gambling — sports, reading, community events, or spending time with family during Eid or Pohela Boishakh celebrations.
• Avoid gambling when you are stressed, upset, or have been drinking alcohol. Emotional states reduce decision-making capacity and increase risk-taking.

7. How to Activate Safety Tools

Activating any responsible gaming tool on cv999t takes only a few minutes. You can use either of the two methods below — whichever is most convenient for you.

7.1 Via Your Account Settings

1. Log in to your cv999t account using your registered email and password.
2. Navigate to "Account Settings" in the top-right corner of the platform dashboard.
3. Select the "Responsible Gaming" tab from the settings menu.
4. Choose the tool you wish to activate: Deposit Limit, Loss Limit, Session Limit, Reality Check, Time-Out, or Self-Exclusion.
5. Enter your chosen value or duration (e.g., ৳5,000 weekly deposit limit, or a 7-day time-out).
6. Confirm your selection. The tool activates immediately. You will receive a confirmation notification to your registered email address.

7.2 Via Live Chat Support

1. Open the live chat window on any page of the cv999t platform.
2. Identify yourself to the support agent with your registered username or email address.
3. Clearly state the tool you wish to activate and the parameters you want set (e.g., "I want to self-exclude for 6 months" or "Please set my deposit limit to ৳2,000 per week").
4. The support agent will verify your identity and activate the tool on your behalf. This typically takes under 5 minutes.
5. You will receive a written confirmation via email once the tool has been activated on your account.

8. Contact Our Support Team

If you have any questions about responsible gaming at cv999t, wish to activate a protective tool, or simply want to speak to someone about your gambling behaviour, our support team is available 24 hours a day, 7 days a week, every day of the year — including public holidays in Bangladesh such as Eid, Victory Day (December 16), and Independence Day (March 26).

When reaching out about a responsible gaming matter, please include the following in your message so we can assist you as quickly as possible:

• Your registered cv999t username or email address
• The specific tool or action you are requesting (e.g., self-exclusion, deposit limit adjustment)
• Your preferred duration or limit value where applicable
• The words "Responsible Gaming" at the start of your subject line or opening message

All responsible gaming requests are treated with complete confidentiality. Your request will not affect your account standing in any negative way — activating protective tools is a sign of responsible behaviour, and our team will always treat you with respect and without judgment.