cv999t Privacy Policy — Your Data, Handled With Care

1. Data We Collect

cv999t collects personal information from you in several ways: directly when you register and use your account, automatically when you interact with our platform, and in some cases from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described in the table below.

1.1 Data We Do Not Collect

cv999t does not collect biometric data (such as fingerprints or facial recognition data), health information, political opinions, religious beliefs, or any other special-category sensitive data. We do not knowingly collect data from persons under the age of 18. If we become aware that data has been submitted by a person under 18, we will delete it immediately and close the associated account.

1.2 Accuracy of Data You Provide

You are responsible for ensuring that the personal information you provide to cv999t is accurate, current, and complete. Providing false or misleading information — including a false date of birth to circumvent the 18+ age requirement — is a breach of our Terms & Conditions and may result in account closure and forfeiture of balances.

2. How We Use Your Data

cv999t uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The primary purposes for which we use your personal data are set out below.

2.1 Account Management

Your identity and contact data are used to create, maintain, and administer your cv999t account. This includes authenticating your login sessions, communicating important account notices (such as security alerts or changes to these policies), and enabling you to manage your account settings.

2.2 Payment Processing

Your financial data is used to process deposits via bKash, Nagad, Rocket, Upay, and supported Bangladesh bank accounts, and to fulfil withdrawal requests to your registered payment method. We share the minimum necessary financial data with our payment processing partners to complete transactions. We do not store full payment credentials on our own servers beyond what is necessary for transaction reconciliation.

2.3 Identity Verification & KYC Compliance

We use your identity data to verify your age (confirming you are 18 or older) and to comply with our Know Your Customer (KYC) obligations. This process is essential to prevent underage gambling, protect against fraud, and detect potential money laundering. Identity documents submitted for KYC are handled securely and are not used for any purpose beyond verification and compliance.

2.4 Responsible Gaming Monitoring

cv999t uses your usage data and responsible gaming preferences to monitor for signs of problem gambling behaviour. Where our systems or support team identify patterns of concern — such as escalating bet sizes, extended session lengths, or unusual deposit frequency — we may proactively contact you with responsible gaming information or apply protective measures to your account. See our Responsible Gaming policy for full details.

2.5 Platform Improvement & Analytics

Aggregated and anonymised technical and usage data helps us understand how players interact with the cv999t platform. This informs decisions about platform design, game selection, promotional scheduling, and performance optimisation. Where analytics data is anonymised, it cannot be linked back to any individual player.

2.6 Fraud Prevention & Security

Technical data — including IP addresses, device fingerprints, and login patterns — is analysed by our security systems to detect and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorised account access. This processing is necessary to protect both cv999t and our honest players from harm.

2.7 Marketing Communications

Where you have given explicit consent during registration or account setup, cv999t may send you promotional communications about bonuses, new games, cricket betting specials, and seasonal offers (such as Eid promotions and BPL season campaigns). You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

3. Data Sharing & Third Parties

cv999t does not sell, rent, or trade your personal information. We share your data only with third parties that have a legitimate and necessary role in delivering the cv999t service, and only to the extent required for that role. All third parties with whom we share data are contractually bound to handle it in accordance with applicable data protection standards.

3.1 Payment Processors

To process your deposits and withdrawals, cv999t shares relevant financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. Each of these partners operates under their own privacy policy and applicable Bangladesh financial regulation. cv999t shares only the data strictly necessary to complete each transaction.

3.2 Game Providers

When you play games supplied by third-party providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — limited technical and session data (such as player session tokens and game result data) is exchanged with those providers to operate the games correctly. Game providers do not receive your full identity or financial data.

3.3 Identity Verification Services

To complete KYC verification, cv999t may share your identity documents and personal information with an approved third-party identity verification provider. This provider processes your data solely for the purpose of verifying your identity on cv999t's behalf and is prohibited from using your data for any other purpose.

3.4 Legal & Regulatory Disclosure

cv999t will disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where we are required to do so by law, court order, or regulatory direction. We will notify you of such a disclosure where we are legally permitted to do so.

3.5 Business Transfers

In the event that cv999t undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable notice of any such transfer and ensure that the acquiring entity is bound by data protection obligations consistent with this policy.

4. Cookies & Tracking Technologies

cv999t uses cookies and similar tracking technologies to operate the platform, maintain your login session, understand how players use the site, and improve the overall experience. A cookie is a small text file placed on your device when you visit a website. The cv999t platform uses the following categories of cookies.

4.1 Managing Cookies

You can manage and delete cookies through your browser settings. Most browsers allow you to block cookies from specific sites, clear existing cookies, and receive a notification before a new cookie is placed. Please note that disabling strictly necessary or security cookies will prevent you from logging in and using the cv999t platform. Disabling functional cookies may affect the personalisation features of your account. Instructions for managing cookies are available in the help documentation for all major browsers.

4.2 No Third-Party Advertising Cookies

cv999t does not place third-party advertising or retargeting cookies on your device. You will not be tracked across other websites for the purpose of displaying cv999t advertisements based on your browsing history.

5. Data Security & Storage

cv999t takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include the following.

• SSL/TLS Encryption in Transit: All communications between your browser or device and the cv999t platform are encrypted using SSL/TLS protocols. This ensures that data transmitted — including login credentials, deposit instructions, and personal details — cannot be intercepted in readable form.
• Encrypted Data at Rest: Sensitive personal and financial data stored on cv999t servers is encrypted at rest using AES-256 or equivalent industry-standard encryption.
• Access Controls: Access to personal data within cv999t is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific role. All data access is logged and subject to regular audit.
• Secure Payment Handling: cv999t does not store full payment credentials (such as complete bKash PINs or bank account passwords) on its own systems. Payment transactions are handled via the secure APIs of our regulated payment partners.
• Penetration Testing & Security Audits: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that affects your personal data, cv999t will notify affected players promptly via their registered contact details, describing the nature of the incident, the data affected, and the steps taken to contain and remediate it.

5.1 Data Storage Location

Your personal data is stored on servers located in secure data centre facilities. cv999t ensures that appropriate contractual safeguards are in place wherever data is stored or processed, consistent with our data protection obligations.

5.2 Your Role in Security

While cv999t implements robust security measures on our side, account security also depends on the steps you take to protect your own credentials. We strongly recommend using a strong, unique password for your cv999t account, enabling two-factor authentication where available, and never sharing your login details with any other person. See our FAQ for guidance on keeping your cv999t account secure.

6. Your Privacy Rights

As a cv999t player, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all verified requests within a reasonable timeframe.

6.1 Right of Access

You have the right to request a copy of the personal data cv999t holds about you. This is known as a Subject Access Request (SAR). We will provide you with a copy of your data in a commonly used electronic format, along with information about how it is being used and with whom it has been shared.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account information (such as your email address or contact number) directly within your account settings. For changes to identity data that requires KYC re-verification, please contact our support team.

6.3 Right to Erasure

You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other lawful basis for processing. Please note that this right is not absolute: cv999t may be required to retain certain data for legal, regulatory, or fraud prevention purposes, even after an erasure request is made. We will explain any such limitation clearly when responding to your request.

6.4 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You can opt out of marketing communications at any time by contacting our support team or adjusting your notification preferences in your account settings. Once you opt out, cv999t will cease sending marketing messages to you promptly.

6.5 Right to Data Portability

Where processing is based on your consent or on a contract with you, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another controller where technically feasible.

6.6 Right to Withdraw Consent

Where cv999t processes your data on the basis of consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact our support team or use the preference settings in your account.

7. Data Retention

cv999t retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as we are required or permitted to retain it by law. The following retention guidelines apply to the main categories of data we hold.

• Account data and identity records: Retained for the duration of your account and for a minimum of five years following account closure, to meet anti-money laundering and fraud prevention record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping requirements.
• KYC documents: Retained for the duration of your account and for a minimum of five years following account closure. Original document images are deleted once verification is complete; a record of the verification outcome is retained.
• Communications records (live chat, emails, support tickets): Retained for three years from the date of the interaction, to enable dispute resolution and quality assurance.
• Responsible gaming records: Self-exclusion records are retained indefinitely to prevent reinstatement during an active exclusion period. Other responsible gaming preferences are retained for the duration of the account.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it cannot be linked to any individual. Raw session-level analytics data is retained for a maximum of 24 months before anonymisation.
• Marketing consent records: Records of consent and opt-out decisions are retained for five years from the date of the decision, regardless of whether marketing is actively sent.

When personal data is no longer required and the relevant retention period has expired, cv999t deletes or anonymises that data securely. Secure deletion methods are applied to ensure that deleted data cannot be recovered.

8. Policy Updates & Contact

cv999t reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where a material change is made, we will provide notice on the platform and update the "Last updated" date at the top of this page. Your continued use of cv999t following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically.

8.1 How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data cv999t holds about you, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 in English via the cv999t platform. This is the fastest way to reach our team for privacy queries.
• Email: [email protected] — please include "Privacy Request" in the subject line so your message is routed to the appropriate team.

We aim to acknowledge all privacy-related contacts within 48 hours (Bangladesh Standard Time, UTC+6) and to resolve requests within 30 calendar days. Complex requests may take longer; in such cases we will notify you of the expected resolution timeframe.

8.2 Relationship to Other Policies

This Privacy Policy should be read alongside the cv999t Terms & Conditions and Responsible Gaming policy. Together, these three documents form the complete framework governing your relationship with cv999t. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data protection matter, this Privacy Policy takes precedence.